:root{--agent:#5856d6;--agent-soft:rgba(88,86,214,0.1);--agent-soft-strong:rgba(88,86,214,0.16);--primary:#0055ff;--primary-foreground:#ffffff;--outbound:#e8efff;--warning:#ff9500;--warning-soft:rgba(255,149,0,0.1);--whatsapp:#1fa855;--booking:#0a3d91;--email:#6b6b6b;--portal:#8b5cf6;--background:#faf9f5;--card:#ffffff;--foreground:#141413;--muted:#efede7;--muted-foreground:#6b6b68;--border:rgba(0,0,0,0.08);--radius-card:0.875rem;--shadow-card:0 2px 6px rgba(0,0,0,0.06),0 1px 2px rgba(0,0,0,0.05),0 0 0 0.5px rgba(0,0,0,0.05);--shadow-overlay:0 24px 60px rgba(0,0,0,0.22),0 8px 22px rgba(0,0,0,0.12),0 0 0 0.5px rgba(0,0,0,0.06);--read-blue:#2aa9e0}@media (prefers-color-scheme:dark){:root{--agent:#7674e8;--agent-soft:rgba(118,116,232,0.18);--agent-soft-strong:rgba(118,116,232,0.26);--outbound:#1d2a47;--warning:#ff9f0a;--warning-soft:rgba(255,159,10,0.16);--background:#191615;--card:#282524;--foreground:#f5f5f4;--muted:#211e1d;--muted-foreground:#a3a09c;--border:rgba(255,255,255,0.08);--shadow-card:0 2px 6px rgba(0,0,0,0.3),0 1px 2px rgba(0,0,0,0.24);--shadow-overlay:0 24px 60px rgba(0,0,0,0.45),0 8px 22px rgba(0,0,0,0.3)}}:root[data-theme=light]{--agent:#5856d6;--agent-soft:rgba(88,86,214,0.1);--agent-soft-strong:rgba(88,86,214,0.16);--outbound:#e8efff;--warning:#ff9500;--warning-soft:rgba(255,149,0,0.1);--background:#faf9f5;--card:#ffffff;--foreground:#141413;--muted:#efede7;--muted-foreground:#6b6b68;--border:rgba(0,0,0,0.08);--shadow-card:0 2px 6px rgba(0,0,0,0.06),0 1px 2px rgba(0,0,0,0.05);--shadow-overlay:0 24px 60px rgba(0,0,0,0.22),0 8px 22px rgba(0,0,0,0.12)}:root[data-theme=dark]{--agent:#7674e8;--agent-soft:rgba(118,116,232,0.18);--agent-soft-strong:rgba(118,116,232,0.26);--outbound:#1d2a47;--warning:#ff9f0a;--warning-soft:rgba(255,159,10,0.16);--background:#191615;--card:#282524;--foreground:#f5f5f4;--muted:#211e1d;--muted-foreground:#a3a09c;--border:rgba(255,255,255,0.08);--shadow-card:0 2px 6px rgba(0,0,0,0.3),0 1px 2px rgba(0,0,0,0.24);--shadow-overlay:0 24px 60px rgba(0,0,0,0.45),0 8px 22px rgba(0,0,0,0.3)}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--background);color:var(--foreground);font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased}a{color:var(--primary)}button{font-family:inherit;cursor:pointer}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.app{width:100%;min-height:100vh;background:var(--background);display:flex;flex-direction:column}.topbar{height:56px;flex-shrink:0;gap:28px;padding:0 20px;background:var(--card);border-bottom:1px solid var(--border)}.brand,.topbar{display:flex;align-items:center}.brand{gap:9px;font-weight:600;font-size:14.5px;white-space:nowrap}.brand-mark{width:24px;height:24px;border-radius:7px;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}.brand-sub{font-weight:400;color:var(--muted-foreground);font-size:12.5px}.nav-tabs{display:flex;gap:4px;flex:1 1}.nav-tab{font-size:13.5px;padding:7px 12px;border-radius:7px;color:var(--muted-foreground);font-weight:500;text-decoration:none;border:none;background:none}.nav-tab--active{background:var(--muted);color:var(--foreground)}.user-chip{gap:8px;font-size:13px;font-weight:500;color:var(--foreground);text-decoration:none;border:none;background:none}.user-avatar,.user-chip{display:flex;align-items:center}.user-avatar{width:26px;height:26px;border-radius:50%;background:var(--agent);color:#fff;justify-content:center;font-size:11px;font-weight:700}.layout{flex:1 1;display:flex;min-height:0}.login-page{width:100%;min-height:100vh;background:var(--background);display:flex;align-items:center;justify-content:center;padding:24px;position:relative}.login-card{width:100%;max-width:380px;background:var(--card);border-radius:16px;box-shadow:var(--shadow-overlay);padding:32px 30px 26px}.login-card,.login-form{display:flex;flex-direction:column;gap:20px}.login-brand{display:flex;align-items:center;gap:10px}.login-brand-text{display:flex;flex-direction:column;line-height:1.25}.login-brand-name{font-weight:700;font-size:14.5px}.login-heading{margin:0;font-size:19px;font-weight:700}.login-sub{margin:2px 0 0;font-size:13px;color:var(--muted-foreground)}.login-error{font-size:12px;color:#b3261e;background:var(--warning-soft);border-radius:8px;padding:8px 10px;margin:0}.login-forgot{font-size:12px;color:var(--muted-foreground);text-align:center;margin:0}.login-forgot a{color:var(--muted-foreground);font-weight:600;text-decoration:underline}.login-footnote{position:absolute;bottom:22px;left:0;right:0;text-align:center;font-size:11px;color:var(--muted-foreground)}.change-password-page{flex:1 1;min-height:auto}.field{display:flex;flex-direction:column;gap:6px}.field label{font-size:12.5px;font-weight:600}.field-hint{font-weight:400;color:var(--muted-foreground)}.field input,.field select,.field textarea{border:1px solid var(--border);border-radius:9px;padding:10px 12px;font-size:13.5px;font-family:inherit;outline:none;background:var(--background);color:var(--foreground)}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--agent)}.field input[type=checkbox]{width:16px;height:16px;padding:0;border-radius:4px;flex-shrink:0}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font-size:12.5px;font-weight:600;padding:9px 14px;border-radius:10px;border:1px solid transparent;background:var(--card);color:var(--foreground)}.btn-primary{width:100%;background:var(--primary);color:#fff;padding:11px;font-size:13.5px;font-weight:700;border-radius:10px}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.btn-agent{background:var(--agent);color:#fff}.btn-outline{background:var(--card);border-color:var(--border);color:var(--foreground)}.btn-ghost{background:transparent;color:var(--muted-foreground);border-color:transparent}.btn-danger{background:#b3261e;color:#fff}.btn:disabled{opacity:.6;cursor:not-allowed}.channel-dot{width:26px;height:26px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;color:#fff;font-size:9.5px;font-weight:700}.state-badge{display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:600;padding:2px 7px;border-radius:99px}.state-badge--suggestion{background:var(--agent-soft-strong);color:var(--agent)}.state-badge--handoff{background:var(--warning-soft);color:#b45309}.state-badge--closed{background:var(--muted);color:var(--muted-foreground)}.switch{all:unset;width:40px;height:23px;border-radius:99px;background:var(--muted);position:relative;flex-shrink:0;cursor:pointer}.switch--on{background:var(--agent)}.switch-knob{width:19px;height:19px;border-radius:50%;background:#fff;position:absolute;top:2px;left:2px;box-shadow:0 1px 2px rgba(0,0,0,.25);transition:left .12s ease}.switch--on .switch-knob{left:19px}.segmented{display:flex;gap:4px;background:var(--muted);padding:4px;border-radius:11px}.segment{all:unset;cursor:pointer;flex:1 1;text-align:center;padding:9px 10px;border-radius:8px;font-size:12.5px;font-weight:600;color:var(--muted-foreground)}.segment--active{background:var(--card);color:var(--agent);box-shadow:var(--shadow-card)}.amount-input{display:flex;align-items:center;gap:6px;border:1px solid var(--border);border-radius:9px;padding:7px 10px;background:var(--background);flex-shrink:0}.amount-input span{font-size:13px;color:var(--muted-foreground)}.amount-input input{width:64px;border:none;outline:none;background:transparent;font-family:inherit;font-size:13.5px;font-weight:600;text-align:right;color:var(--foreground)}.sidebar-threads{width:308px;flex-shrink:0;border-right:1px solid var(--border);background:var(--card);overflow-y:auto;display:flex;flex-direction:column}.sidebar-head{padding:16px 16px 10px}.sidebar-head h2{margin:0;font-size:15px;font-weight:700}.thread-row{all:unset;display:flex;gap:10px;align-items:flex-start;padding:11px 16px;border-bottom:1px solid var(--border);cursor:pointer}.thread-row--selected{background:var(--muted)}.thread-row-main{flex:1 1;min-width:0;display:flex;flex-direction:column;gap:3px}.thread-row-top{display:flex;justify-content:space-between;gap:8px}.thread-name{font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.thread-time{font-size:11.5px;flex-shrink:0}.thread-preview,.thread-time{color:var(--muted-foreground)}.thread-preview{font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:left}.thread-empty{padding:40px 20px;text-align:center;color:var(--muted-foreground);font-size:13px}.thread-filters{display:flex;flex-direction:column;gap:8px;padding:0 16px 12px;border-bottom:1px solid var(--border)}.thread-filter-search{width:100%;border:1px solid var(--border);border-radius:9px;padding:8px 10px;font-size:12.5px;font-family:inherit;outline:none;background:var(--background);color:var(--foreground);box-sizing:border-box}.thread-filter-search:focus{border-color:var(--agent)}.thread-filter-row{display:flex;gap:6px;flex-wrap:wrap}.thread-filter-select{flex:1 1;min-width:0;border:1px solid var(--border);border-radius:9px;padding:7px 8px;font-size:12px;font-family:inherit;outline:none;background:var(--background);color:var(--foreground)}.thread-filter-select:focus{border-color:var(--agent)}.thread-filter-toggle{flex-shrink:0;border:1px solid var(--border);border-radius:9px;padding:7px 10px;font-size:12px;font-weight:600;background:var(--card);color:var(--muted-foreground)}.thread-filter-toggle--active{background:var(--agent-soft-strong);color:var(--agent);border-color:transparent}.thread-load-more{width:calc(100% - 32px);margin:10px 16px}.page-error{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:40px 20px;text-align:center}.page-error h2{margin:0;font-size:16px;color:var(--foreground)}.page-error p{margin:0}.page-error p,.page-loading{color:var(--muted-foreground);font-size:13px}.page-loading{flex:1 1;display:flex;align-items:center;justify-content:center;padding:40px 20px}.template-picker{margin-top:10px}.center-col{flex:1 1 560px;min-width:0;display:flex;flex-direction:column;background:var(--background)}.thread-header{flex-shrink:0;padding:14px 24px;border-bottom:1px solid var(--border);display:flex;align-items:baseline;gap:10px;background:var(--card)}.thread-header-name{font-size:14.5px;font-weight:700}.thread-header-channel{font-size:12px;color:var(--muted-foreground)}.stream-wrap{flex:1 1;overflow-y:auto;padding:22px 24px 8px}.stream{max-width:680px;margin:0 auto;display:flex;flex-direction:column;gap:12px}.day-divider{align-self:center;font-size:11.5px;font-weight:600;color:var(--muted-foreground);background:var(--muted);padding:3px 10px;border-radius:99px;margin:2px 0 4px}.bubble-row{display:flex;flex-direction:column;max-width:78%}.bubble-row--left{align-self:flex-start;align-items:flex-start}.bubble-row--right{align-self:flex-end;align-items:flex-end}.bubble{padding:9px 13px;font-size:13.5px;line-height:1.45;border-radius:16px;white-space:pre-wrap}.bubble--customer{background:var(--card);box-shadow:var(--shadow-card);border-bottom-left-radius:5px}.bubble--staff{background:var(--outbound)}.bubble--ai,.bubble--staff{border-bottom-right-radius:5px}.bubble--ai{background:var(--agent-soft-strong)}.bubble-sender{font-size:11px;color:var(--muted-foreground);margin-top:4px;display:flex;align-items:center;gap:4px}.bubble-sender--right{flex-direction:row-reverse}.bubble-sender--ai{color:var(--agent);font-weight:600}.bubble-sender--ai svg{color:var(--agent)}.receipt-read{color:var(--read-blue);font-weight:600}.receipt-failed{color:#b3261e;font-weight:600}.event-line{align-self:center;display:flex;align-items:center;gap:10px;margin:6px 0;color:var(--muted-foreground);font-size:12px;font-weight:500}.event-line:after,.event-line:before{content:"";width:28px;height:1px;background:var(--border)}.event-line--warn{color:#b45309}.suggestion-card{align-self:flex-end;max-width:76%;min-width:320px;border-radius:16px;border-bottom-right-radius:5px;border:1.5px dashed color-mix(in srgb,var(--agent) 45%,transparent);background:color-mix(in srgb,var(--agent-soft) 55%,transparent);padding:12px 14px;display:flex;flex-direction:column;gap:10px}.suggestion-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.suggestion-label{display:flex;align-items:center;gap:6px;font-size:12.5px;font-weight:700}.suggestion-label,.suggestion-label svg{color:var(--agent)}.suggestion-count{font-weight:500;color:var(--muted-foreground)}.suggestion-timer{display:flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;color:#b45309}.suggestion-timer-dot{width:7px;height:7px;border-radius:50%;background:#b45309}.suggestion-body{margin:0;font-size:13.5px;line-height:1.5;white-space:pre-wrap}.suggestion-edited-tag{font-size:11px;color:var(--muted-foreground);font-style:italic}.quote-card{background:var(--card);border-radius:10px;box-shadow:var(--shadow-card);overflow:hidden}.quote-card-body{padding:10px 12px 8px}.quote-card-title{font-size:12.5px;font-weight:600}.quote-card-price{font-size:19px;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;margin:2px 0}.quote-card-sub{font-size:11.5px;color:var(--muted-foreground)}.quote-card-footer{border-top:1px solid var(--border);padding:7px 12px;display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--agent);all:unset;cursor:pointer;width:100%;box-sizing:border-box}.quote-card-footer svg{color:var(--agent)}.mismatch-warning{display:flex;align-items:center;gap:8px;justify-content:space-between;background:var(--warning-soft);border-radius:8px;padding:7px 10px;font-size:12px;color:#9a4c00}.mismatch-fix{all:unset;cursor:pointer;font-weight:700;font-size:12px;color:#9a4c00;text-decoration:underline;flex-shrink:0}.action-row{display:flex;flex-wrap:wrap;gap:7px}.composer-dock{flex-shrink:0;padding:10px 24px 20px;display:flex;justify-content:center}.composer-pill{max-width:700px;width:100%;background:var(--card);border:1px solid var(--border);border-radius:18px;box-shadow:var(--shadow-card);display:flex;align-items:flex-end;gap:10px;padding:9px 10px}.composer-input{flex:1 1;border:none;outline:none;resize:none;font-family:inherit;font-size:13.5px;line-height:1.4;padding:5px 0;max-height:120px;background:transparent;color:var(--foreground)}.composer-send{width:32px;height:32px;border-radius:50%;background:var(--primary);color:#fff;border:none;display:flex;align-items:center;justify-content:center;flex-shrink:0}.composer-send:disabled{opacity:.5;cursor:not-allowed}.window-closed-card{max-width:700px;width:100%;border:1.5px dashed var(--border);border-radius:16px;padding:14px 16px;display:flex;flex-direction:column;gap:10px;background:var(--card)}.window-closed-card p{margin:0;font-size:12.5px;line-height:1.5;color:var(--muted-foreground)}.window-closed-head{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:700;color:var(--whatsapp)}.detail-panel{width:296px;flex-shrink:0;border-left:1px solid var(--border);background:var(--card);overflow-y:auto;padding:18px 16px;gap:16px}.detail-card,.detail-panel{display:flex;flex-direction:column}.detail-card{gap:9px}.detail-card h3{margin:0;font-size:12.5px;font-weight:700;display:flex;align-items:center;gap:8px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted-foreground)}.detail-row{display:flex;justify-content:space-between;gap:10px;font-size:13px}.detail-label{color:var(--muted-foreground);flex-shrink:0}.detail-row span:last-child{text-align:right;font-weight:500}.detail-note{margin:2px 0 0;font-size:11px;color:var(--muted-foreground);font-style:italic}.status-pill{font-size:10.5px;font-weight:700;padding:2px 7px;border-radius:99px}.status-pill--good{background:rgba(31,168,85,.12);color:#1a7a44}.status-pill--muted{background:var(--muted);color:var(--muted-foreground)}.status-pill--error{background:var(--warning-soft);color:#9a4c00}.status-pill--warn{background:var(--warning-soft);color:#b45309}.modal-overlay{position:fixed;inset:0;background:rgba(20,20,19,.45);display:flex;align-items:center;justify-content:center;z-index:50;padding:20px}.modal{width:100%;max-width:540px;background:var(--card);border-radius:16px;box-shadow:var(--shadow-overlay);display:flex;flex-direction:column;max-height:88vh}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid var(--border)}.modal-head h3{margin:0;font-size:15px;font-weight:700}.icon-btn{all:unset;cursor:pointer;width:28px;height:28px;border-radius:7px;display:flex;align-items:center;justify-content:center;color:var(--muted-foreground)}.modal-tabs{display:flex;gap:4px;padding:12px 18px 0}.modal-tab{all:unset;cursor:pointer;font-size:12.5px;font-weight:600;padding:6px 12px;border-radius:7px;color:var(--muted-foreground)}.modal-tab--active{background:var(--muted);color:var(--foreground)}.modal-body{padding:14px 18px 6px;overflow-y:auto;flex:1 1}.modal-textarea{width:100%;min-height:220px;border:1px solid var(--border);border-radius:10px;padding:11px 12px;font-family:inherit;font-size:13.5px;line-height:1.5;resize:vertical;outline:none;background:var(--background);color:var(--foreground)}.modal-charcount{font-size:11px;color:var(--muted-foreground);margin-top:6px}.preview-caption{font-size:12px;color:var(--muted-foreground);margin:0 0 10px}.preview-bubble{background:#dcf8c6;border-radius:14px;border-bottom-right-radius:4px;padding:10px 13px;font-size:13.5px;line-height:1.5;max-width:420px;margin-left:auto;white-space:pre-wrap;color:#141413}.modal-foot{display:flex;justify-content:flex-end;gap:8px;padding:14px 18px;border-top:1px solid var(--border)}.settings-nav{width:240px;flex-shrink:0;border-right:1px solid var(--border);background:var(--card);padding:18px 12px}.settings-nav h2{margin:0 8px 10px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--muted-foreground)}.settings-nav-item{display:block;padding:8px 10px;border-radius:8px;font-size:13px;font-weight:500;color:var(--muted-foreground);margin-bottom:2px;text-decoration:none}.settings-nav-item--active{background:var(--agent-soft-strong);color:var(--agent);font-weight:700}.settings-content{flex:1 1;overflow-y:auto;padding:28px 32px 60px;display:flex;justify-content:center}.settings-content-inner{width:100%;max-width:620px;display:flex;flex-direction:column;gap:22px}.page-title{margin:0;font-size:21px;font-weight:700}.page-sub{margin:4px 0 0;font-size:13.5px;color:var(--muted-foreground)}.card{background:var(--card);border:1px solid var(--border);border-radius:14px;box-shadow:var(--shadow-card);padding:20px 22px}.card h3{margin:0 0 4px;font-size:15px;font-weight:700}.card-desc{margin:0 0 16px}.card-desc,.segment-desc{font-size:12.5px;color:var(--muted-foreground);line-height:1.5}.segment-desc{margin:12px 0 0;background:var(--agent-soft);border-radius:8px;padding:10px 12px}.divider{height:1px;background:var(--border);margin:18px 0}.settings-row{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.settings-row-label{font-size:13.5px;font-weight:600}.settings-row-help{margin:3px 0 0;font-size:12px;color:var(--muted-foreground);line-height:1.45;max-width:380px}.stat-row{display:flex;align-items:center;justify-content:space-between;background:var(--background);border-radius:9px;padding:11px 13px;margin-top:4px}.stat-text{font-size:12.5px;font-weight:600}.stat-link{font-size:12px;font-weight:700;color:var(--agent);text-decoration:none}.save-banner{font-size:12px;padding:8px 12px;border-radius:9px}.save-banner--ok{background:rgba(31,168,85,.1);color:#1a7a44}.save-banner--error{background:var(--warning-soft);color:#9a4c00}.nested-section{margin-top:12px;padding-left:14px;border-left:2px solid var(--border);display:flex;flex-direction:column;gap:10px}.template-vars{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}.template-var-chip{font-size:11px;font-weight:600;font-family:ui-monospace,monospace;background:var(--muted);color:var(--muted-foreground);padding:2px 7px;border-radius:99px}.template-body-preview{margin:6px 0 0;font-size:12.5px;line-height:1.5;white-space:pre-wrap;color:var(--foreground)}.content-fill-meter{display:inline-flex;gap:3px}.content-fill-meter i{width:6px;height:6px;border-radius:50%;background:var(--border);display:inline-block}.content-fill-meter i[data-on=true]{background:var(--agent)}.content-topic{border:1px solid var(--border);border-radius:10px;margin-top:8px;overflow:hidden}.content-topic-head{all:unset;cursor:pointer;display:flex;align-items:center;gap:10px;width:100%;box-sizing:border-box;padding:11px 13px;background:var(--background)}.content-topic-label{font-size:13.5px;font-weight:600;flex:1 1}.content-topic-count{font-size:11px;font-weight:700;color:var(--muted-foreground);min-width:32px;text-align:right}.content-topic-caret{font-size:12px;color:var(--muted-foreground)}.content-topic-body{padding:14px 16px;display:flex;flex-direction:column;gap:14px;border-top:1px solid var(--border)}.content-topic-foot{display:flex;align-items:center;justify-content:space-between;gap:10px}.content-money{display:flex;align-items:center;gap:8px}.content-currency{width:52px;text-transform:uppercase;border:1px solid var(--border);border-radius:9px;padding:7px 8px;font-size:13px;font-family:inherit;text-align:center;background:var(--background);color:var(--foreground);outline:none}.content-currency:focus{border-color:var(--agent)}.checkbox-row{display:flex;align-items:center;gap:8px;font-size:13.5px}.content-blocks{gap:8px}.content-block,.content-blocks{display:flex;flex-direction:column}.content-block{gap:6px;padding:10px;border:1px solid var(--border);border-radius:9px;background:var(--background)}.content-block input,.content-block textarea{border:1px solid var(--border);border-radius:8px;padding:8px 10px;font-size:13px;font-family:inherit;outline:none;background:var(--card);color:var(--foreground)}.content-block input:focus,.content-block textarea:focus{border-color:var(--agent)}.content-gap-row,.content-suggestion-row{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;padding:12px 0;border-top:1px solid var(--border)}.content-gap-row:first-child,.content-suggestion-row:first-child{border-top:none;padding-top:0}.content-gap-summary{margin:0;font-size:13.5px;font-weight:600}.content-gap-meta{margin:3px 0 0;font-size:12px;color:var(--muted-foreground)}.content-gap-actions{display:flex;gap:6px;flex-shrink:0}.content-suggestion-data{margin:6px 0 0;font-size:11.5px;font-family:ui-monospace,SF Mono,Menlo,monospace;color:var(--muted-foreground);background:var(--background);border-radius:8px;padding:8px 10px;white-space:pre-wrap;max-width:420px}.chip-row{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}.chip{display:inline-flex;align-items:center;font-size:11px;font-weight:600;padding:3px 9px;border-radius:99px;background:var(--muted);color:var(--muted-foreground)}.chip-link{all:unset;cursor:pointer;display:inline-flex;align-items:center;font-size:11px;font-weight:700;padding:3px 9px;border-radius:99px;background:var(--agent-soft-strong);color:var(--agent)}.customer-results{display:flex;flex-direction:column;gap:6px;margin-top:6px}.customer-row{all:unset;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 12px;border-radius:9px;background:var(--background);cursor:pointer;box-sizing:border-box}.customer-row--selected{background:var(--agent-soft-strong)}.customer-row-main{display:flex;flex-direction:column;gap:2px;min-width:0}.customer-name{font-size:13.5px;font-weight:600}.customer-name,.customer-sub{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.customer-sub{font-size:12px;color:var(--muted-foreground)}@media (max-width:920px){.detail-panel,.sidebar-threads{display:none}}.connect-card{border:1.5px dashed color-mix(in srgb,var(--agent) 45%,transparent);background:color-mix(in srgb,var(--agent-soft) 45%,transparent)}.connect-card h3{color:var(--agent)}.connect-card-body{display:flex;align-items:center;gap:18px;flex-wrap:wrap}.connect-qr{background:#ffffff;border-radius:10px;padding:10px;box-shadow:var(--shadow-card);flex-shrink:0;line-height:0}.connect-link-col{flex:1 1;min-width:220px;display:flex;flex-direction:column;gap:7px}.connect-link-text{margin:0;font-size:12.5px;font-family:ui-monospace,SF Mono,Menlo,monospace;word-break:break-all;color:var(--foreground);background:var(--background);border-radius:8px;padding:8px 10px}.connect-copy-btn{align-self:flex-start}.queue-item{border:1px solid var(--border);border-radius:12px;padding:14px 16px;display:flex;flex-direction:column;gap:8px;margin-top:10px}.queue-item-question{font-size:11.5px;font-weight:700;text-transform:uppercase;letter-spacing:.02em;color:var(--muted-foreground)}.queue-item-answer{margin:0;font-size:13.5px;line-height:1.5;white-space:pre-wrap}.queue-item-textarea{width:100%;min-height:76px;border:1px solid var(--border);border-radius:9px;padding:9px 11px;font-family:inherit;font-size:13px;line-height:1.5;resize:vertical;outline:none;background:var(--background);color:var(--foreground)}.queue-item-textarea:focus{border-color:var(--agent)}.queue-item-meta{margin:0;font-size:11.5px;color:var(--muted-foreground)}.queue-actions{display:flex;flex-wrap:wrap;gap:7px;margin-top:2px}.queue-empty{margin:8px 0 0;font-size:12.5px;color:var(--muted-foreground)}.search-hit{border-top:1px solid var(--border);padding:12px 0 6px;margin-top:6px}.search-hit:first-of-type{border-top:none}.search-hit-score{font-size:11px;color:var(--muted-foreground);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.tuning-table{width:100%;border-collapse:collapse;font-size:12px;margin-top:12px}.tuning-table td,.tuning-table th{text-align:left;padding:7px 8px;border-bottom:1px solid var(--border)}.tuning-table th{color:var(--muted-foreground);font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.02em}